Shipping Policy
Tavish, we strive to deliver your home lighting to you promptly, securely, and at an economical price. This Shipping Policy outlines our order processing and delivery.
1. Shipping Locations
We ship to the following currently:
- Noted places in Germany
- Selected international destinations (prices and delivery times may vary)
2. Processing Time
We process orders within 1–3 business days from payment confirmation.
Weekend or public holiday orders will be processed on the next business day.
3. Delivery Timeframes
Estimated delivery times are as follows:
- Within Germany: 4-10 business days
Note: Delays due to weather, customs, or couriers are beyond our control.
4. Shipping Charges
-
Domestic (Germany): Flat rate or free shipping on eligible orders Shipping Cost 4.99 Euro.
- International: By destination and weight of order, calculated at checkout
5. Order Tracking
Once your order is shipped, we will send you an email containing a tracking link and number to monitor your shipping progress.
6. Issues with Delivery
If your package is lost, damaged, or delayed:
- Reach out to us immediately at support@tavish.shop
- Include your order number and tracking details so we can assist you immediately
7. Incorrect Information about Shipping
Accuracy in shipping information is the responsibility of customers as well. Tavish is not liable for wrong addresses input during checkout.
8. Duties and Customs (Foreign Orders)
Customers are responsible for any customs duties, taxes, or import duties on foreign orders.
If you have questions regarding our Shipping Policy or require assistance with an order, please do not hesitate to contact us:
Support Time: 24/7
Email: support@tavish.shop
Phone: +49 1551 0816616
Address: Franz-Klar-Straße 14, 34121, Kassel, Germany
