Refund & Return Policy

Tavish, we also hope that you will be completely satisfied with your purchase. Read carefully what follows, our return and refund policy.

1. Processing Time

  • Returns are processed within 4-10 working days from the date the package arrives with us.
  • Refunds shall be made to your original payment account pending approval.

2. Eligibility for Return

  • The items must be returned within 30 days from the date they arrived.
  • Products should be unworn, not used, in original condition as received with all original tags and packaging intact in order to be considered eligible.
  • Returns not in line with above terms may be returned to sender.

3. Non-Returnable Items

Sale merchandise, closing-out jackets, and sale merchandise are not returnable.
Custom gift items and gift cards are not returnable.

4. Refund Conditions

  • The refund follows verification and recovery of the returned items.
  • Refund will be issued in the initial payment method.
  • Shipping fee is not considered a refund except where there are damaged or defective items.

5. Return Process

  • Email us at support@tavish.shop with the order number and your return reason.
    Tightly pack merchandise into original packaging.
  • Send goods to the address specified by our support team.
  • When we process it, we will review it and let you know that your refund has been processed.

6. Return Shipping Cost

  • Return shipping cost will be the customers' expense except for damaged, defective, or incorrect products.
  • We suggest using a trackable delivery method so that it can reach us safely.

7. Defective or Damaged Products

  • If your package is damaged or faulty, please contact within 30 business days of arrival with photos and your reference from the order.
  • We will offer a replacement or full refund as necessary.

8. Exchanges

  • We do not directly offer exchanges at this time.
  • To exchange for a replacement, please swap the original product for a refund and order a new item of preference.

9. Contact Information

Returns or exchanges, or for information on refund, call us

Support Time: 24/7
Email: support@tavish.shop
Phone: +49 1551 0816616
Address: Haasestraße, 10245 Berlin, Germany